Coaching Skills for Managers
This two – day programme has been specifically designed to gear up managers to have effective, informal and formal ‘coaching conversations’. By ‘coaching conversations’, we are referring to many possible interactions at work including:
- The 10 minute ad hoc chat with a team member about a problem
- Informal conversations around the workplace
- Appraisal discussions
- Debates that arise in team meetings
- More formal performance development meetings
- Problem solving discussions
Every conversation is an opportunity to make a difference, develop learning and improve performance. This programme supports managers in developing the skills to make the most of these opportunities.
What will you get out of the programme?
By the end of this training, you will be able to:
- Describe the purpose of workplace coaching and the role and responsibilities of an effective coach.
- Describe the difference between mentoring, directing, telling, facilitating and coaching.
- Identify the boundaries of workplace coaching and when, as a coach, you might need to refer to other support services.
- Create coaching contracts and coaching outcomes for each formal coaching conversation.
- Demonstrate a high regard for confidentiality in workplace coaching and the ability to manage confidentiality boundaries in the workplace.
- Demonstrate the behaviours, skills and abilities of an effective coach.
- Behave in a fair and ethical manner.
- Use the TGROW model coaching process.
- Maintain records of coaching activity and know what these should contain.
- Describe any potential barriers to coaching and create strategies to overcome these.
- Describe the part that Emotional Intelligence plays in performance and well-being.
- Demonstrate strong listening skills and effective questioning techniques.
- Easily and elegantly gain rapport to increase connection and trust when coaching.
- Use the DiSC® behavioural model to help people manage their relationships in the workplace.